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Shipping & Returns

UK Services

We have a wide range of delivery options available. These include cheap standard delivery, next day or 48 hour express delivery and even guaranteed delivery on a Saturday. We dispatch orders Monday to Friday.

Delivery is available to most postal areas in the UK and Northern Ireland, but unfortunately our service can sometimes be restricted by location or carrier availability. Occasionally we cannot deliver certain products to outlying regions of the UK, Northern Ireland, Isle of Man, Isle of Scilly and the Channel Islands.

There are also a few postcode areas, mainly remote, rural areas, where we cannot guarantee delivery within our usual delivery times. For these areas please allow an additional day for delivery.

Please note that we only deliver to the registered Paypal, Credit Card or Amazon account address. Please ensure your address is up to date before placing your order.

If you have any further questions, please contact us. Our friendly customer service advisors will be happy to help.

Email support@xs-stock.co.uk or call 01294 204004 between 8am and 5pm, Monday to Friday.


FREE DELIVERY ON ORDERS OVER £30 TO ANY UK MAINLAND ADDRESS!


  • £2.95 per order, no matter how many items you buy, their value or size.
  • At peak times, delivery in 3-5 days can’t be guaranteed and may take longer.
  • Delivery days for this service are Monday to Saturday.
  • You’ll receive a notification email when your order has been dispatched.
  • Place your order before 2pm and it will be shipped on the same day. Orders placed after this time will be shipped on the next working day.
  • We only dispatch orders Monday to Friday. Any orders placed after 2pm on a Friday will not be dispatched until the Monday.
  • Available to UK mainland addresses only. Please contact us for delivery to any non-mainland locations.
  • No claim for loss can be made until 15 days after shipping.
  • £7.99 per order, no matter how many items you buy or their value.
  • Delivery is guaranteed by 6pm on the next working day.
  • Delivery days for this service are Monday to Friday.
  • You’ll receive a notification email with tracking details when your order has been dispatched.
  • Orders must be placed before 2pm to be shipped on the same day. Orders placed after this time will be shipped on the next working day.
  • We only dispatch orders Monday to Friday. Any orders placed after 2pm on a Friday will not be dispatched until the Monday.
  • If no-one is available at the time of delivery to sign for your items, you will need to collect them from your local courier depot. A card will be left to notify you.
  • Items that are not collected from your local courier depot within 5 days of the card being left will be returned to us.
  • Available to UK mainland addresses only. Please contact us for delivery to any non-mainland locations.
  • No claim for loss can be made until 15 days after shipping.
  • £10.99 per order, no matter how many items you buy or their value.
  • This service for packages only. Prices will vary for large items and items delivered on a pallet. Please contact us for a quote.
  • Delivery is guaranteed within 3 working days after dispatch.
  • Delivery days for this service are Monday to Friday.
  • You’ll receive a notification email with tracking details when your order has been dispatched. You can track your items via the courier website.
  • Orders must be placed before 2pm to be shipped on the same day. Orders placed after this time will be shipped on the next working day.
  • We only dispatch orders Monday to Friday. Any orders placed after 2pm on a Friday will not be dispatched until the Monday.
  • If no-one is available at the time of delivery to sign for your items, you will need to collect them from your local courier depot. A card will be left to notify you.
  • Items that are not collected from your local courier depot within 5 days of the card being left will be returned to us.
  • No claim for loss can be made until 15 days after shipping.
  • From £11.99 per order, no matter how many items you buy or their value.
  • This service for packages only. Prices will vary for large items and items delivered on a pallet. Please contact us for a quote.
  • Delivery is guaranteed on a Saturday.
  • Excludes post code areas AB, HS, IV, KA, KW, PA, PH, ZE, BT, IM, TR21-TR25, PO30-PO41, DD8-DD11, GY AND JE and some business addresses.
  • You can track your items via the courier website.
  • Orders must be placed by 2pm on a Friday to qualify for Saturday delivery.
  • If no-one is available at the time of delivery to sign for your items, you will need to collect them from your local courier depot. A card will be left to notify you.
  • Items that are not collected from your local courier depot within 5 days of the card being left will be returned to us.
  • Available to UK mainland addresses only. Please contact us if you require any further information.
  • No claim for loss can be made until 15 days after shipping.
  • From £12.99 per order, no matter how many items you buy or their value.
  • This service for packages only. Prices will vary for large items and items delivered on a pallet. Please contact us for a quote.
  • Delivery is guaranteed by 10am on the next working day after dispatch.
  • Excludes post code areas AB, HS, IV, KA, KW, PA, PH, ZE, BT, IM, TR21-TR25, PO30-PO41, DD8-DD11, GY AND JE and some business addresses.
  • Delivery days for this service are Monday to Friday.
  • You’ll receive a notification email with tracking details when your order has been dispatched. You can track your items via the courier website.
  • Orders must be placed before 2pm to be shipped on the same day. Orders placed after this time will be shipped on the next working day.
  • We only dispatch orders Monday to Friday. Any orders placed after 2pm on a Friday will not be dispatched until the Monday.
  • If no-one is available at the time of delivery to sign for your items, you will need to collect them from your local courier depot. A card will be left to notify you.
  • Items that are not collected from your local courier depot within 5 days of the card being left will be returned to us.
  • Available to UK mainland addresses only. Please contact us if you require any further information.
  • No claim for loss can be made until 15 days after shipping.
  • XS offer Delivery to a number of Countries. This is for items up to 30Kgs in weight.
  • Please Note that additional Charges will apply on top of the price shown at checkout should the item you have ordered be heavier than 30kgs or require a pallet delivery

FIND OUT WHAT HAPPENS TO YOUR ORDER!

You'll see everything - from the moment you click buy now, to the moment your new product is delivered.

 

RETURNS

Faulty Goods:
All goods are sold as new unless otherwise stated on the individual listing. Any item found to be faulty or damaged when received must be retuned to us within 14 days of receipt, please contact us so that we can arrange to collect and replace your faulty item as quickly as possible.

Wrong Item Delivered:
If we deliver the wrong item, please contact us within 14 days of receipt and we will arrange to collect and replace your item as quickly as possible.

Change of Mind:
If you simply change your mind and want to return the goods for exchange or refund, you must return the goods to us within 14 days of receipt. The goods must be returned to us intact and in a saleable condition. You must return the goods at your own cost. If you are returning the goods for refund, we will refund the full cost that you paid for the goods including any delivery charges, but we will not refund the cost of returning the goods to us.
NB. Due to health and Hygiene reasons we are unable to accept hosiery, wigs and underwear returns.

Methods of Contact:
In the first instance please contact us through Support , so that your issue can be tracked and resolved as quickly as possible.

If you would prefer to speak to someone in person then you can contact us by telephone: 01294 204004 (Mon-Fri 8am-5pm)

Please note that none of the above affects your statutory rights.

For full Terms & Conditions please Click Here

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