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Returns, Exchanges & Refunds


Faulty Goods:
All goods are sold as new unless otherwise stated on the individual listing. Any item found to be faulty or damaged when received must be retuned to us within 14 days of receipt. Please contact us for further advice.

Wrong Item Delivered:
If we deliver the wrong item, please contact us within 14 days of receipt and we will arrange to collect and replace your item as quickly as possible.

Items Missing:
If your delivery is missing items, please contact us within 3 Working Days and we will investigate the cause of the shortage and replace them as required.

Change of Mind:
If you simply change your mind and want to return the goods for exchange or refund, you must return the goods to us within 14 days of receipt. The goods must be returned to us intact and in a saleable condition. You must return the goods at your own cost. If you are returning the goods for refund, we will refund the full cost that you paid for the goods including any delivery charges, but we will not refund the cost of returning the goods to us.
NB. Due to health and hygiene reasons we are unable to accept hosiery, wigs and underwear returns.

Methods of Contact:
In the first instance please contact us through Support , so that your issue can be tracked and resolved as quickly as possible.

If you would prefer to speak to someone in person then you can contact us by telephone: 01294 204004 (Mon-Fri 8am-5pm)

Please note that none of the above affects your statutory rights.

For full Terms & Conditions please Click Here


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