- Returns, Exchanges & Refunds
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Returns, Exchanges & Refunds
At XS, we think returning items should be as easy as buying them, that’s why we offer a no-fuss returns and refunds policy.
A few clicks is all it takes to get the ball rolling and we’re here to help in every step of the way!
Sometimes you change your mind about something you’ve bought online, we’ve all been there and that’s ok! If you’d like to return something to us that you no longer want, simply send it back within 30 days of receiving your order for a full refund or exchange.
Before you send the item, please make sure that it’s unused, undamaged and still in its original packaging with the tags attached.
Please note that in the interest of hygiene we can’t accept items such as wigs, hosiery, underwear and swimwear back for a refund or exchange. If you’re unsure whether your item falls into this category or not, then please get it touch to check with us before sending.
If you’re returning items back to us because you’ve changed your mind, then you must cover the return postage cost yourself. However, unlike other companies we’ll issue you a full refund for the items plus any delivery charges you paid us when you placed your order!
Other reasons for returning items could be that you’ve received a faulty item, or maybe you've received the wrong item by mistake. These errors rarely happen, but we hold our hands up when they do and we’ll sort it for you as quickly as possible.
Please also note that our Irvine store cannot accept returns for online orders in store. Please send any returns from orders placed online or by phone to our head office following the instructions below.
Exchanges can be arranged too!
If you need a different size or colour, then you can make an exchange by sending the unwanted item back to us at your own cost. We'll send you your new item for free once we've received your returned one, so there's no extra delivery charges to pay.
Please note that if you require your exchanged item ASAP, we would recommend that you re-order the item in the size or colour you require and return the unwanted item to us for a full refund.
How to organise a return or exchange
All returns are arranged from your account on our website. It's easy!
• Log into your account
• Go to your completed orders and find the order you wish to return
• Click ‘Return items’ and follow the instructions on screen
• We'll receive your request to return items and reply to you as soon as possible
If you need any help with this process, please contact us
Methods of contact
If you would like to speak to a member of our customer service team in person then you can contact us by telephone on 01294 204004 (Mon-Fri 8am-5pm).
Our returns address is:
XS Stock.com LTD
3 Brewster Place
Riverside Business Park
Please note that none of the above affects your statutory rights.
For our full Terms & Conditions please click here.