- Our Promise
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Your Satisfaction, Guaranteed!
Your satisfaction is our priority.
To put it simply, we aim to deliver what you want, when you want it.
If something should go wrong, and sometimes it can, our aim is to sort things out for you as quickly as possible.
If you have a problem with your order, email: firstname.lastname@example.org stating your name, order number and the problem.
Emails are answered 7 days a week and often in the evenings as well, so you should get a reply from us in a timely manner.
Or if you prefer to call, you can call us on 01294 204004 (Mon-Fri 8am-5pm)
We offer a no quibble money back guarantee. If for any reason whatsoever you are unhappy with your purchase, just return it to us within 14 working days. We will happily exchange your item, or process a refund when we receive the goods back. *See our full returns policy here. This does not affect your statutory rights.
You will find all of our contact details here. You can write to us, call us, email us. You can speak to real people.